My care, treatment and support are set out in a written plan that describes what staff need to do to make sure I receive personalised care. The agency provides exceptional, all-around support. A matching process of carers was used so that I received support from the most appropriate staff member. This meant that positive relationships could be developed between staff and client who used the service. The staff were very well trained to care for me effectively and felt safe when received support. The management team are very approachable if any issues arise.