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Privacy Notice

This privacy notice explains how we, TLC Care Services LLP, collect, use, and protect the personal information of our clients and staff. Our commitment to your privacy is paramount, and we are dedicated to adhering to the UK Data Protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

  1. Information We Collect

    Clients: We collect personal details such as name, address, contact information, health conditions, and care needs. This information is gathered to provide personalised and efficient care services.
    Staff: We collect personal details including name, address, contact information, employment history, and qualifications for administrative, payroll, and regulatory purposes.

  2. How We Use Your Information

    Clients: Your information is used to tailor our care services to your needs, communicate with you about your care, and respond to any queries or complaints. We also use this information for billing and regulatory purposes.
    Staff: Your information is used for employment-related purposes, including the roster/rota, payroll, performance management, and meeting legal obligations.

  3. Sharing Your Information

    We share your information with relevant staff within our company on a need-to-know basis. We may also share client information with health professionals such as, GPs or hospitals, local authorities within which you leave in, Care Quality Commission, the care App we use for rostering when necessary for care purposes. Any sharing with third parties is conducted in compliance with legal requirements, and we ensure they respect your privacy rights.

  4. Data Storage and Security

    Client records are kept securely in their homes and in our office. Staff records are stored securely in our office. We employ robust physical, electronic, and managerial procedures to safeguard the information we collect.

  5. Your Rights
    • The right to access your personal information
    • The right to correct any incorrect or incomplete information
    • The right to request deletion of your information, under certain conditions
    • The right to object to processing of your data, under certain conditions
    • The right to data portability
  6. Contact Information

    If you have any questions or concerns about how we handle your data, or to exercise your rights, please contact our Data Protection Officer at: